Supervise a bar outlet, ensuring the requirements of passengers and / or crew are met. Ensure a cost effective and smooth operation is maintained, adhering to company service standards.
Run an allocated bar outlet, producing all beverages to the required company standards. Actively generate bar cost profit by promoting agreed campaigns increasing cash profit generating opportunities and working to exceed targets. Ensure all passengers billing is correctly entered into the relevant system in a timely manner. Ensure all working and cleaning routines and rotas are followed and the appearance and condition of all items including glasses, equipment and bottles meet the required standards.
Undertake the supervision of staff within own area. Implement schedules as set out by Bar Supervisor. Make sure staff are competent to undertake their roles by identifying training needs and coaching and mentoring junior team members. Assist with the effective resolution of any service complaints. Ensure the team comply with the all Responsible Serving of Alcohol policies and procedures and inform the Bar Services Manager when a passenger has consumed excessive alcohol.
Make sure the outlet is kept neat and tidy and runs efficiently at all times. Set up and clear down the area prior to and after service periods. Ensure all bar equipment is maintained and used correctly by staff, reporting any repairs required promptly.
Control bar costs, ILO’s and maintain par stock levels, managing replacements for breakages or damaged items / equipment within budget. Undertake stock takes as and when required, identifying and investigating any issues. Complete regular inspections of the section to ensure the area and equipment is operated and maintained in a sanitised and clean state at all times. Ensure all relevant IT systems are operational and the fixtures and fittings, within own area, are in the best state of repair reporting any issues.