Barista

Essential Duties and Responsibilities
Operational
 Responsible for serving all products in the Specialty Coffee Bars with friendly, individualized attention given to each customer.
 Maintain a calm demeanor during periods of high volume or unusual events, to keep the Bar operating smoothly, and to set a positive example for the rest of the team.
 Answer customer questions regarding coffees, blends, preparation, and product freshness.
 Promote, sell and serve coffees, baked goods and miscellaneous food items to guests.
 Maintain the highest quality, and consistent product standards by following all company drink recipes and procedures.
 Develop an understanding of coffee and tea regions, and the various differences in flavor and blends that are offered in the Specialty Coffee Bars.
 Learn the various types of coffee, tea products, blends and roasts.
 Prepare quality hot and cold beverages in the Specialty Coffee Bar.
 Fill orders placed by bar waiters/waitresses in a prompt and efficient manner.
 Maintain clean and orderly lounges/ bars where assigned to work.
 Monitor beverage costs and stock in assigned area.
 Conduct end of cruise inventories, checking par levels with Assistant Bar Manager. Prepare for spot checks that may occur throughout all bars at any given time.
 Increase revenue for the company by applying up-selling techniques.
 Meet sales targets as prescribed by the company.
 Train/coach other team members on proper espresso, coffee, and tea preparation procedures and
techniques.
 Prepare requisitions for supplies based on the par level, using the empty-for-full replacement system.
 Ensure proper rotation of stock, using FIFO (First In – First Out) system.
 Ensure that the bar has a copy of the daily Cruise News.

 Know the daily specials and special promotions.
 Know menu for assigned bar, and explain and suggest drinks to guests.
 Provide personalized service, remembering guest names and preferences.
 Adhere to the drinking age policy for vessel.
 Transport stock to various bars when necessary.
 Assist in the Stores during loading.
 Attend weekly bar staff meetings and training sessions, as required.
 Work at special parties and private functions.
 Conduct general cleaning and maintenance according to Shipsan, the European sanitation program and USPH standards.
 Handle all ship equipment with care and reports any faulty/broken equipment.
 Project a favorable image of Marella Cruises.
 Assist management with coaching and introduction of new personnel.
 Maintain professional appearance to meet the following standards:
 Clean and ironed uniforms.
 Nametag visible at all times.
 Showers at least twice a day
 For males:
 Hair must be well -groomed and above the collar.
 Facial hair is not allowed in the Bar.
 Sideburns should not be lower than the ear lobe.
 No earrings are allowed for male employees.
 Personal jewelry should be kept to a minimum.
 All shoes are to be enclosed at the toe and heel.
 For females:
 Hair must be kept away from the face.
 Ladies should wear a dark-colored scrunch to tie back hair.
 Makeup should be tasteful and minimal.
 Personal jewelry should be kept to a minimum.
 Ladies may wear small earrings and one ring per hand.
 All shoes are to be enclosed at the toe and heel.
 Ladies heels are to be no higher than 1 inch

Training & Development
 Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or
company property.
 Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
 Participate in safety drills as required.
 Comply with Marella Cruises’ Safety and Pol lution Prevention Program
 Comply with Marella Cruises’ Operating Procedures Resources.