The Bar Waiter is responsible for providing the guests with courteous and professional service in order to increase revenue for the company using up-selling techniques, and meet and exceed sales targets
Essential Duties and Responsibilities
Operational
• Maintain clean and orderly lounges/bars
.
• Know the daily specials and special promotions.
• Know menu for assigned bar, and explain and suggest drinks to guests.
• Sell and recommend drinks in order to meet and exceed the sales targets set by the company.
• Posses full knowledge and ability to operate, the POS system onboard, to create checks and generate reports.
• Provide personalized service, remembering guest names and preferences.
• Verify that drinks are served in the proper glass with the proper garnish.
• Adhere to the drinking age policy for vessel.
• Assist in the Stores during loading.
• Transport stock to various bars when necessary.
• Attend weekly bar staff meetings and training sessions, as required.
• Work at special parties and private functions.
• Conduct general cleaning and maintenance according to Shipsan, the European sanitation program and USPH standards.
• Perform all other duties as requested by supervisors such as. Escorting Guests on embarkation day and pier duties.
• Handles all ship equipment with utmost care and reports any faulty/broken equipment on a daily basis
• Assist management with coaching and introduction of new personnel.
• Follow at all times RSA, in case of violations, to be reported to Head Bart.& Bar Mgr
• Resolve guest complaints, and notify bar supervisor immediately (instead of bar manager only)
• TAR procedures to be follow at all time.
• Maintain professional appearance to meet the following standards:
• Clean and ironed uniforms.
• Nametag visible at all times.
• Showers at least twice a day
• For males:
− Hair must be well-groomed and above the collar.
− Facial hair is not allowed in the Bar.
− Sideburns should not be lower than the ear lobe.
− No earrings are allowed for male employees.
− Personal jewelry should be kept to a minimum.
− All shoes are to be enclosed at the toe and heel.
• For females:
− Hair must be kept away from the face.
− Ladies should wear a dark-colored scrunch to tie back hair.
− Makeup should be tasteful and minimal.
− Personal jewelry should be kept to a minimum.
− Ladies may wear small earrings and one ring per hand.
− All shoes are to be enclosed at the toe and heel.
− Ladies heels are to be no higher than 1 inch
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Financial
• N/A
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
• As assigned