To provide guests with courteous and professional service. To increase revenue for the company applying up-selling techniques. To meet sales targets as prescribed by the company.
Responsibilities Maintains clean and orderly lounges / bars. Knows his/her bar menu well and is able to explain and suggest drinks. Knows the daily cocktail specials/ingredients and all special promotions that occur. Is self-motivated to sell and recommend drinks in order to meet and exceed the sales targets set by the company. Be able to fully understand and operate the POS system onboard, in order to create checks and reports necessary. Provides personalized service (remembers guests names and references).
Verifies that drinks are served in the proper glass with the proper garnish. Enforces the vessel’s drinking age policy. Helps in the stores during the loading. Helps in bringing the stock up to various bars, when necessary Attends weekly bar staff meetings and training sessions, as required. Performs all other duties as requested by supervisors (i.e. Escorting Guests on embarkation day & Pier Duties) Works at special parties (Repeaters etc), Officers Presentation and private functions. Conducts general cleaning and maintenance according to Shipsan, the European sanitation program and U.S.P.H. standards. Handles all ship equipment with utmost care and reports any faulty/broken equipment. Assists management with coaching and introduction of new personnel.
Minimum experience and qualification requirements for position:
Minimum of 1 year beverage related service experience