Bar Waiter/ess-Oceania

Essential Duties and Responsibilities

Operational

 Ensure guest satisfaction measured by Guest Digital Survey
 Ensure that assigned area is properly stocked, set up, and open as scheduled.
 Report any issue that needs attention to the Head Bartender/Bartender.
 Have a comprehensive knowledge of overall beverages and good understanding of wines.
 Monitoring guest flow in public areas to ensure that beverage services and canape service are attended to for all guests
 Meeting, greeting and providing world class and consistent service for a seamless guest experience while addressing guests as per Guest Recognition Program
 Prepare beverages according to guest preferences and in line with company policy and procedures.
 Possess full knowledge of standard cocktail recipes, garnishes and presentations.
 Be aware of all events and activities on the ship.
 Ensure compliance with the company alcohol policy.
 Ensure the logging of all fridge, freezer and dishwasher temperatures in beverage venues.
 Report maintenance issue promptly to the Head Bartender.
 Liaise with the Head Bartender and the Bartender to establish and maintain predetermined profit
objectives without jeopardizing the standards of quality of beverages, service, and cleanliness.
 Be aware of targets, costs and monitoring procedures.
 Be motivated to up sell and generate revenue.
 Possess ability to promote, sell, up-sell and recommend bar events to the guests.
 Revenue generator- individual sales and beverage packages
 Provide ideas to maximize beverage revenues and minimize costs.
 Assist with inventories and requisitions to restock bar items.
 Assist in the control of in-use stock inventory in all beverage outlets.
 Keep supervisor fully informed of all relevant matters.
 Observe and enforce grooming and uniform standards according to company policies and procedures.
 Possess job and product knowledge, including knowledge of cocktail recipes, wine lists and bar set-ups.
 Possess full knowledge of current Public Health rules and regulations and maintain Public Health standards
at all times.
 Ensure that the assigned location is up to Public Health standards.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.

Financial

 Achieve departmental financial targets (revenue, costs).
 Possess knowledge of the revenue aspects of the operation.
 Ensure cost-effective operation of department.
 Minimize operating expenses without affecting product standards delivered to the guests.
 Conduct inventory checks when required.
 Comply with Breakage Prevention Requirements and ensure procedures are followed at all times

Safety Responsibilities

 Comply with the safety and pollution prevention regulations and operating procedures.
 Be in procession of valid STCW certificate.
 Possess familiarity with the vessel layout in terms of safety and security.
 Have a full understanding of ship rules and regulations (SMS).
 Participate in all required safety drills/training.
 Ensure that all safety procedures are followed.
 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
 Follow the Ship Rules & Regulations.
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
 Participate in safety drills as required.

Resources

 BOM (Bar Operations Manual).
 Training and Development Manual.
 Possess knowledge of the Human Resources Manual and Shipboard Training.
 Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

 Assist with loading or provisions when required.
 Ensure confidentiality when handling sensitive information.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.
 Participate in all mandatory training without excuse.
 Perform all other duties as requested by shipboard management or shore side.