· Fluent in English.
· You will need in depth knowledge of AV/IT – with ability to troubleshoot RF networks for Satellite / Cable TV
· Ability to configure and troubleshoot TCP/IP on fibre, UTP and Wi-Fi data networks
· Knowledge of Windows, Apple and Android systems, phones and tablets - able to provide tech support for users, able to diagnose and fix common PC problems
· Workplace Health and Safety Compliance – ensure safe work practices are maintained and complied with.
· Be highly observant, able to note and report on defects and problem areas.
· Ability to follow instructions and have a positive attitude to work.
· Be able to minimise disruption to adjacent work areas, tidy up after jobs and leave the work area clean when complete.
· Be able to work in a team
ROLES AND RESPONSIBILITIES
You will be rostered on in one of 3 daily rotating shifts, generally working as part of a team of two handymen and an AV/IT technician. Your primary role will be to resolve AV/IT problems.
Signal loss for Cable / DTV
Respond to and resolve Wi-Fi network outages or detect and report black spots.
Support users who need help connecting to networks, devices and peripherals.
Support HVAC team for network related or BMS related networking issues.
Be flexible, willing to help in the maintenance team with non-AV/IT issues, such as moving equipment or helping on other odd jobs, as required.
Maintain very good communication with your team. Sharing information is key.
This roll is a team role. You must always assist your team if needed and respond to requests promptly.
Report all defects and follow up till done.