Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
Assume personal responsibility for safety and NCLH’s impact upon the environment.
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements.
Implement and maintain guidelines and procedures set out by the Company, with guidance of the Manager.
The Assistant Manager position shadows and works closely together with the Destinations Manager. After a certain period of training, the Assistant Manager is expected to possess the necessary skills to fill the position of Destinations Manager when/if needed.
The working hours are as assigned by the Destinations Manager.
• Guest Experience
o Meets and exceeds guest expectations and ensures complete guest satisfaction.
o Provides guests with port and tour information.
o Available to guests for tour information and tour sales as well as private shore activities
o Oversees the dispatching of tours.
o Ensures a smooth disembarkation procedure for guests.
o Socializes with guests when time permitting.
o Demonstrates genuine concern for guests’ well-being at all times.
o Proactive approach to problem solving.
• Operational and Administrative
o Prepares tour schedule prior to each cruise along with the Manager.
o Prepares all printed material for upcoming voyages.
o During the course of the contract the Manager can request the assistant Manager to perform one or more presentations in training in order to be considered for promotion to the Manager’s position.
o Maintains updated and accurate filing system for reference.
o Distributes Visitors Lists for the boarding of agents and Tourist Information Personnel
o Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office.
o The Assistant Manager is in charge of the front desk and its activities. He/she will be responsible for the proper training of new coming staff.
o Delegate duties to the destination staff when needed.
• Finance
o In cooperation with the Manager he/she will maximize revenue and minimize operating expenses without negatively affecting product for guest and crew
o Responsible for settlements of accounts with tour operators with the approval of the Manager
o Ensures adequate inventory of supplies for the tour office at all times. Makes the inventory for supplies for the upcoming cruise via MXP.
• Training and Development
o Conducts appraisals of direct reporting staff together with Destinations Manager
o Trains, coaches and leads crew to consistently superior levels of performance
o Communicates standards of performance to Management
o Creates and maintains a positive work environment
o Models excellent leadership behavior
o Fosters teamwork within all departments onboard
o Promotes, participates in and actively suggests enhancements of the Signature Service program
o Incorporates Signature Service standards of behavior in daily work in the areas of:
Creating memories and positive experiences for guests
Presenting yourself professionally
Anticipating guest needs
Completing guests requests and needs
Handling guest challenges
Improving the guest experience
• Social
o Maintains positive relationships with colleagues
o Respects the privacy and rights of colleagues
o Promotes cooperation and teamwork
• Safety
o Monitor the practical application of the Company's policy, procedures and instructions.
o Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
o Participate in crew and passenger safety drills according to instructions from ship’s command;
o Comply with company safety and pollution prevention regulations