Reporting directly to the General Manager, the Associate General Manager is overall responsible for the
entire ship financial operation, including revenue and cost management, as well as guests and crew
administration. Responsible to implement and enforce all necessary actions to ensure the Viking Ocean
Product is de-livered smoothly and flawlessly, in line with budget and targets.
In addition, he or she serves as a deputy to the General Manager, and the active involvement in the
entire hotel operation is required, this to include but not limited to interior maintenance and Public
Health, with an exceptional focus on Food and Beverage, adhering to quality and safety standards.
Responsible for Revenue and cost control and adherence to set budgets
Overseeing the ship financial operation, reporting and statistics and internal auditing as required,
including accounting, payroll and cruise closing
Ensure that all Hotel Department operations are conducted economically, in alignment with financial
targets.
Overseeing and accountability for ship’s funds and cash availability.
Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are
sufficient but not excessive.
Responsible for the accurate submission of Cruise End financial reports.
Plan all Shop/Concessionaire’s events with Department Heads.
Overseeing sale of shore excursions and tour dispatches. To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s
SMS and Environmental Policies and all other company directives governing the administration of Crew
and Port Operations.
Active involvement and ownership in all F&B outlets including quality and service assurance by
identifying flows and establishing a healthy and effective training routine.
Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check
every month in conjunction with the HOD’s
Ensure that the loading process is followed and quality assurance in combination with accurate
deliveries.
Additional duties as reasonably requested
Active liaison with guests and crew
Provide visible leadership by example while interacting with guests and crew
Proven skills to be confident when dealing with Guest feedback
Support all teams during peak hours, be available to guests and crew for feedback and general inquiries.
Management and motivation of the service crew
Supervision/support of a professional welcoming and sales orientated department in accordance with
S.T.A.R. Service Experience.
Accountable for the supervision and training of all hotel department heads and supervisors, including
Concessionaires.
Provide visible leadership by example.
Align crew attitudes to corporate objectives.
Employ contemporary management techniques to ensure all employees are motivated to provide
exemplary customer service.
Makes sure Heads of Department have fully briefed their staff about their routines before each cruise,
with instructions on handling special requests and other unusual situations.
Takes initiative, strong communicator, team player and coach.