To assist the Waiter in providing and maintaining the service standards by ensuring friendly, courteous and professional service in any dining venue assigned and an overall pleasant dining atmosphere and experience reflects the luxurious nature of our company.
Essential duties and responsibilities Operational Provides personalized service always with a smile (remembers guests names and preferences). Offer and refill water, bread, butter, beverage and any other item needed. Collect the food from the galley to the respective section and carry back the dirty trays as per USPH and breakage prevention standards. Maintains clean and orderly tables, setup and organize and clean the station. Offer condiments and fresh pepper as per service standard. Must be fully knowledgeable about the menu explanation, service procedure and standard. Must be able to describe and serve the food selection from the buffet. Performs Room Service duties when requested by supervisors. During embarkation and debarkation assist the luggage handling duties if required. Handles all ship' equipment with utmost care and reports any faulty/broken equipment. General cleaning and maintenance according to U.S.P.H. standards. Assists management with coaching and introduction of new personnel. Will be put under a training program to develop his/her skills in view for a future promotion. To project a favorable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor. Aware of all events and activities on the ship at all times.
To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies. USPH: Guaranteeing safety, hygiene and sanitation practices are present at all times, maintaining cleanliness of all areas up to USPH and companies standards, policies and procedures.
Minimum experience and qualification requirements for position:
Elementary and middle school (8th grade) or higher.
Experience in an upscale Hotel/Restaurant environment of at least 1 year
Knowledge of general office practices, procedures and equipment; ability to prioritize tasks and work independently; strong organizational, interpersonal and communication skills; ability to interact with senior-level management and owner representatives.