The Assistant Waiter assists the Waiter in providing guests with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs.
Essential Duties and Responsibilities
Operational
• Clean, organize, and maintain designated service station
• Prepare mise-en-place to ensure that station is ready when required.
• Provide attentive and personalized service to ensure that guest requests are fulfilled promptly.
• Replenish water, bread, butter and other items as anticipated or required.
• Deliver food from the galley to restaurant stations.
• Maintain clean and orderly tables and station if assigned to food buffet areas.
• Assist guests with beverage orders.
• Minimize breakage and loss of all equipment.
• Use only authorized chemicals in approved manner.
• Respect fellow colleagues.
• Respect and cooperate with all management decisions.
• Attend ship and departmental meetings as required.
• Maintain professional appearance to meet the following standards:
• Clean and ironed uniforms.
• Nametag visible at all times.
• Shower prior to shift.
• For males:
− Hair must be well-groomed and above the collar.
− Facial hair should be kept to a minimum.
− Sideburns should not be lower than the ear lobe.
− No earrings are allowed for male employees.
− Personal jewelry should be kept to a minimum.
− All shoes are to be clean and polished.
− Clean and trimmed fingernails.
• For females:
− Hair must be kept away from the face in a moderate coiffure.
− Light polish is permitted.
− Makeup should be tasteful and minimal.
− Personal jewelry should be kept to a minimum.
− Ladies may wear small earrings and one ring per hand.
− All shoes are to be clean and polished.
− Ladies heels are to be no higher than 1 inch
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Financial
• N/A
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
• As assigned