You ensure fullest guest satisfaction, assist with coordination of all shore-excursion activities, drive shorex revenue generation and compliance with the product book and all included programs and services. Assists the Shorex Manager in all matters.
To play an active part in the Emergency Response Organization and to look for
continual improvement in all matters relating to safety of the guest, crew and vessel
Coordination of on shorex revenue activities to ensure maximum income
Managing the sales and reconciliation of shorex bookings
Managing the administration and clearing of shorex wait-lists
Facilitating and assisting guests with onboard shorex bookings
Handling of private guest excursions
Shorex complaint management
Coordination of all excursions including audio equipment
Liaising with local suppliers (reconfirmation of reservations, buses, guides…)
Coordinating and ensuring smooth disembarkation procedures
Oversees Shorex Staff in coordination with Shorex Manager
Dispatching shore excursions / overseeing tender procedure
Socializing with guests when time permitting
Proactive approach for problem solving
During the course of the contract Shorex Manager can request to perform
Port Talks or Bridge Tours in training in order to be considered for promotion
Maintains updated and accurate filing system for reference
Performs all other duties as requested by supervisor or as listed in SOP
In charge of the Guest Services Desk and their activities
Delegates duties to the team when needed
Allocation and procedures for tour escorts
Private arrangements