Assistant Chief Housekeeper Oceania

Essential Duties and Responsibilities

Operational

 Possess ability to take over for the Chief Housekeeper if necessary.
 Supervise the day- to-day cleaning and maintenance of all areas assigned to housekeeping.
 Inspect all designated areas, ensuring guest satisfaction; using provided various check lists/ by area
 Assist with preparation of work schedules for Housekeeping personnel
 Ensure that subordinates follow work schedules and complete tasks according to job description and management instruction.
 Ensure that the Housekeeping crewmembers are well groomed and in proper uniform when reporting for duty.
 Meet new employees and explain the ship rules and regulations, and onboard routines.
 Familiarize new HK crewmembers with duties and job descriptions.
 Notify the Chief Housekeeper of any discipline problems or poor performance.
 Provide scheduled training to assigned crew with emphasis on job specifications and techniques.
 Proved training regarding USPH standards and onboard garbage separation.
 Coach and evaluate subordinates.
 Requisition materials needed for the operation of assigned area.
 Inventory and control all housekeeping consumables in assigned area.
 Know how to operate and maintain all equipment used in the housekeeping department.
 Possess knowledge of the ship events and schedules to accurately answer to guest questions.
 Handle guest special requests and complaints and report them to the Chief Housekeeper.
 Conduct training related to all areas of the housekeeping, ensuring employee product knowledge needed to perform assigned duties.
 Possess ability to plan and arrange special events.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.
 Participate in all mandatory trainings without excuse.
 Train and coach HK personnel regarding:

- Public Health programs.
- Product knowledge.
- Guest Satisfaction
- Handling and maintenance of machinery.
- Safe and efficient use of Chemicals
- Breakage prevention procedures
- Different cleaning techniques
- Day-to-day duties; until they gain comprehensive knowledge in accordance with HKOM and Training
Manual

 Assist the Safety Officer by providing on-the-job- safety training.

Financial

 Maintain par levels.
 Work within given budgets.
 Discuss any budget issues or suggestions with Chief Housekeeper.
 Ensure Housekeeping Staff awareness of breakage prevention procedures.
 Possess knowledge of the revenue aspects of the operation.
 Ensure cost-effective operation of department.
 Minimize operating expenses without affecting product standards delivered to the guests.
 Conduct inventory checks when required.

Safety Responsibilities

 Possess familiarity with the vessel layout in terms of safety and security.
 Participate in all required safety drills/training.
 Be in possession of valid STCW certificates.
 Ensure that all safety procedures are followed.
 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
 Follow the Ship Rules & Regulations.
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.

Resources

 Possess knowledge of operational manuals including SMS, VOM, USPH, HKOM and TRAINING MANUAL.
 Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

 Ensure confidentiality when handling sensitive information.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.
 Participate in all mandatory trainings without excuse.
 Perform all other duties as requested by shipboard management or shore side.