The Assistant Housekeeper is to assist the Chief Housekeeper in the efficient running of the Housekeeping Department, according to company rules and regulations.
Essential Duties and Responsibilities
Operational
• Maintain company standards in assigned housekeeping area.
• Fill in for the Chief Housekeeper if necessary.
• Supervise the day-to-day cleaning and maintenance of assigned area.
• Inspects all designated areas, ensuring guest satisfaction.
• Ensure that his/her subordinates follow their schedules and produce the required tasks as per job
descriptions and management instructions.
• Ensure that assigned crew are well groomed and in proper uniform when reporting for duty.
• Meet new employees and explains the ship rules and regulations and onboard routines.
• Explain duties and job descriptions to new department members.
• Notify the Chief Housekeeper of any cases of disciplinary problems or poor performance.
• Conduct scheduled training to assigned crew with emphasis to their job specifications and techniques.
• Maintain and ensure Shipsan, the European sanitation program, and the United States Public Health rules and regulations are followed within the Housekeeping department.
• Coach and evaluate subordinates.
• Requisition materials needed for the operation of assigned area of the operation.
• Maintain an inventory, and control all housekeeping consumables in assigned area.
• Possess knowledge of ship events and schedules in order to accurately respond to guest questions.
• Handle guest special requests and complaints and advises to the Chief Housekeeper.
• Schedule and update in port manning, duty schedules, Integrated Pest Management, inventories and sanitation logs.
• Oversee the loading and unloading luggage operation.
• Manage the ‘escorting’ team for embarking guests.
• Coordinates with Chief Housekeeper for the pre-orders and delivery of all Special Packages/Orders.
• Possess a thorough understanding of how Time and Attendance operates and is familiar with the contracts, work schedule hours/week and supporting documentation
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Financial
• N/A
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health rules and regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruise Safety and Pollution Prevention Program
• Comply with Marella Cruise Operating Procedures Resources.
Other Duties and Responsibilities
• As assigned