The As s i s ta nt Hous ekeeper i s to assist the Chief Housekeeper in the efficient running of the Housekeeping Department, according to company rules and regulations.
Essential Duties and Responsibilities
Operational
Maintain company standards in assigned housekeeping area.
Fill in for the Chief Housekeeper if necessary.
Supervise the day-to-day cleaning and maintenance of assigned area.
Inspects all designated areas, ensuring guest satisfaction.
Ensure that his/her subordinates follow their schedules and produce the required tasks as per job
descriptions and management instructions.
Ensure that assigned crew are well groomed and in proper uniform when reporting for duty.
Meet new employees and explains the ship rules and regulations and onboard routines.
Explain duties and job descriptions to new department members.
Notify the Chief Housekeeper of any cases of disciplinary problems or poor performance.
Conduct scheduled training to assigned crew with emphasis to their job specifications and techniques.
Maintain and ensure Shipsan, the European sanitation program, and the United States Public Health rules
and regulations are followed within the Housekeeping department.
Coach and evaluate subordinates.
Requisition materials needed for the operation of assigned area of the operation.
Maintain an inventory, and control all housekeeping consumables in assigned area.
Possess knowledge of ship events and schedules in order to accurately respond to guest questions.
Handle guest special requests and complaints and advises to the Chief Housekeeper.
Schedule and update in port manning, duty schedules, Integrated Pest Management, inventories and
sanitation logs.
Oversee the loading and unloading luggage operation.
Manage the ‘escorting’ team for embarking guests.
Coordinates with Chief Housekeeper for the pre-orders and delivery of all Special Packages/Orders.
Possess a thorough understanding of how Time and Attendance operates and is familiar with the contracts,
work schedule hours/week and supporting documentation.