The Assistant Cabin Steward ensures the cleanliness of all guest cabins in an assigned section, as well as the corridors and surrounding areas, in accordance with company standards.
Operational
Assist and support the Cabin Steward with cabin services for 19 to 30 guest cabins depending on the
section, and as assigned by the Chief Housekeeper.
Clean and set up bathrooms and balconies
Vacuum the cabin and corridor carpets twice a day.
Provide personal assistance to guests in order to exceed their expectations.
Provide friendly helpful service to all guests, regardless of section.
Escort guests to their cabin on embarkation day, carry hand baggage for them, and explain cabin
amenities and layout.
Assist with luggage delivery to guest cabins on embarkation day.
Greet guests in assigned section on the first evening, and explain cabin services provided, duty hours,
and other services available.
Provide personal assistance to all guests in a friendly and helpful manner
Replace/replenish linen in guests’ cabins on a daily basis.
Following proper exchange procedures for linens in ship’s laundry.
Collect and return guests’ personal laundry and bill, showing charges that will appear on guest folio
account.
Report and follow up on maintenance issues including but not limited to defective equipment, fixtures,
and replenishing supplies.
Safely handle and operate equipment in assigned section, including vacuum cleaner and
steward/stewardess cart.
Collect used trays, dishes, cutlery, glasses, etc. from guest cabins and corridors in assigned area.
Ensures personal appearance, hygiene and uniform are in accordance with company rules and regula ti ons
at all times.
Ensure Personal Protective Equipment is used, and proper procedures are followed at all times.
Possess knowledge and comply with Shipsan, the European sanitation program, and the United States
Public Health rules and regulations pertaining to assigned work.
Follow supervisor’s instructions regarding present responsibilities, or any new duties assigned.
Ensures proper procedures and instructions are followed at all times to prevent damage of any kind to
ship or company property.
Maintains a safe and sanitary environment for guests and fellow employees.
Respond correctly to guest questions regarding ship’s schedule, itinerary, ports of call, and onboard
services when encountering guests in public areas or cabins.