The Assistant Cabin Host works together as a team with the assigned Cabin Host to ensure that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.
Essential Responsibilities:
● Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
● Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.
● Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
● Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
● Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.
● Responsible for the handling and delivery of sailor luggage to cabins.
● Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.
● Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
● Provides room service to Sailors and all related services.
● Reports damaged, defective or missing items to Assistant Executive Housekeeper.
● Daily interaction with sailors and provides outstanding customer service and delivery.
● Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.
● Must be knowledgeable and comply with Public Health rules and regulations as per company policy.
Additional Responsibilities:
● Partake in inspections, trainings and meetings as required by Head of Department.
● Ensures that the set standards are kept and staff members work according to their respective job descriptions.