· To provide guests with courteous and professional service.
· To increase revenue for the company by applying up-selling techniques.
· To meet sales targets as prescribed by the company.
Responsibilities
· Mixes drinks, cocktails and bar beverages as ordered in compliance with company standards.
· Accurately completes orders placed by bar waiters/waitresses in a prompt and efficient manner.
· Maintains clean and orderly lounges / bars.
· Responsible for beverage costs & stock in his/her area. Conducts end of cruise inventories (checking par levels with Asst. Bar Manager). Additional further spot checks may occur throughout all bars at any given time.
· Prepares requisitions for supplies based on the bars set par level using the empty for full replacement system.
· Ensures proper rotation of stock (First In – First Out).
· Ensures that the bar has a copy of the daily Cruise News.
· Knows the daily specials and special promotions.
· Knows his/her bar menu well and is able to explain and suggest drinks.
· Provides personalized service (remembers guests names and preferences).
· Adheres to the vessel’s drinking age policy.
· Helps as necessary in replenishing stock in various bars.
· Attends weekly bar staff meetings and training sessions as required.
· Works at special parties (Repeaters Party etc) and private functions.
· Conducts general cleaning and maintenance according to Shipsan, the European sanitation program, and U.S.P.H. standards.
· Handles all ship’s equipment with utmost care and reports any faulty/broken equipment.
· Assists management with coaching and introduction of new personnel.